Return Policy
Return Policy
Return Window
You have 14 days from the date of delivery to request a return, in accordance with EU consumer protection law (Directive 2011/83/EU on the right of withdrawal).
Conditions for Returns
To be eligible for a return, items must be:
- Unused, unopened, and in their original packaging
- In the same condition as received, with all seals intact
Please note: Due to hygiene and health protection reasons, we are unable to accept returns on cosmetic or skincare products that have been opened or used. This is in accordance with Article 16(e) of the EU Consumer Rights Directive.
How to Request a Return
To initiate a return, log in to your account and submit a return request directly from your order within 14 days of receiving it. Alternatively, you can contact us at hello@manavicosmetics.com and we will provide return instructions within 2 business days.
Return Shipping Costs
- Defective or incorrect items: We will cover the return shipping cost and arrange collection or provide a prepaid label.
- Change of mind / other reasons: Return shipping costs are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 14 days of receiving the returned item.
Exchanges
We do not offer direct exchanges. Please return the item and place a new order.
Non-Returnable Items
- Opened or used cosmetic/skincare products
- Gift cards
- Items marked as final sale
Contact
For any return-related questions, please contact us at: hello@manavicosmetics.com