Refund policy
Return Policy
Return Window
You have 14 days from the date of delivery to request a return, in accordance with EU consumer protection law (Directive 2011/83/EU on the right of withdrawal).
Conditions for Returns
To be eligible for a return, items must be:
- Unused, unopened, and in their original packaging
- In the same condition as received, with all seals intact
Please note: Due to hygiene and health protection reasons, we are unable to accept returns on cosmetic or skincare products that have been opened or used. This is in accordance with Article 16(e) of the EU Consumer Rights Directive.
How to Request a Return
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Contact our support team at hello@manavicosmetics.com or access your customer account dashboard at https://account.breezeofbeauty.com within 14 days of delivery.
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Include your Order Number, the item(s) you wish to return, and a brief note about the reason for the return.
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Our team will review your request and provide specific return instructions within 2 business days.
Return Shipping Costs
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Change of Mind: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit.
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Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please email us immediately with a photo of the item and box. We will cover all return shipping costs or issue a immediate replacement/refund in accordance with EU statutory guarantee rights.
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Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 14 days of receiving the returned item.
Exchanges
We do not offer direct exchanges. Please return the item and place a new order.
Non-Returnable Items
- Opened or used cosmetic/skincare products
- Gift cards
- Items marked as final sale
Contact
For any return-related questions, please contact us at: hello@manavicosmetics.com